By Javed Jiskani Baloch
The challenges of crime, terrorism, vandalism, uncleanliness, pollution, lack of civic facilities and underdevelopment in Pakistan’s leading commercial and demographic hub Karachi call for an urgent and appropriate response in which this piece of writing forwards the proposal of establishing Emergency Response Centers to ensure the meaningful presence of governance in the hard-hit city.
Though Karachi is one of the biggest metropole city in the world, yet the Karachites face a number of problems relating to governance. Karachi seems to have been in a constant state of emergency due to the challenges of crime, vandalism, traffic jams, protests, law and order situations, shortfall and breakdown of civic amenities, and similar other kinds of public emergencies. The crisis scenarios of different problems have occupied the news headlines with one major public grievance that when Karachites find themselves in the middle of an emergency like situation, they are left to the mercy of self-help with nonavailability and delay of concerned government departments to respond. Therefore, the systematic, rapid, and timely response on the part of the government to different kinds of public emergencies is need of the hour.
The establishment of emergency response centers in different areas of Karachi to ensure rapid and timely response for making government presence felt by the public will go a long way in reinventing governance, in bridging gap between the government and the people, in building trust and credibility of the government among the masses, and in solving the day to day problems of the people.
The conceived emergency response centres will consist of ten emergency response units of different government departments under one roof of emergency response centre. These departments include the following:
Municipal services for all kinds of logistic provision and maintenance of concerned ERCs buildings and other assets.
Police for responding to all kinds of public emergencies, especially crime and terrorism.
Fire brigade for extinguishing the fire in case of fire emergencies.
Rescue services for all kind of rescue work.
Traffic services for all kind of traffic and parking problems/guidance.
Anti-Encroachment for removing and preventing illegal encroachments.
K-Electric for all kinds of electrical shortfalls, breakdowns, and emergencies.
Karachi water and sewerage board.
Ambulance services for medical aid and transportation of sick, injured or dead.
CCTV control room for monitoring the area.
Each ERC will bear the name of the locality where it would be established for their strategic locations, a satellite survey of the whole city may be conducted with a view to placing ERCs in a way to keep response time within five to ten minutes, maximum. Ideally, it is suggested that at least one ERC should cover one police station area in Karachi. There are more than a hundred police stations in Karachi, so roughly the grand project of the establishment of the ERC for re-inventing governance should consist of hundred ERCs throughout Karachi.
The administration and management of so conceived ERCs may be carried out by its members of the board, representing all the ten departments within it. Its innovative governing body should be composed of the chief of ERC assisted by finance secretary, head of logistics, data analyst and media spokesman. The chief of each ERC is proposed to be selected by Commissioner Karachi from within the representatives of ten departments, not from outside, on the basis of rotation for the period of either six months or one year. The governing body should meet every week on Mondays for reviewing its performance, response, public feedback and also release it.
Social media services like whats-app, twitter, Facebook, Instagram and others may be utilized for offering easy and people-friendly access to all the people who use cell phones and for building an image as well as developing trust among the general masses. For this end in view, the making of web pages with the name, logo, and title of particular emergency response centre.
It is further suggested that community involvement in rescue and emergency works would be of vital public importance for developing trust and credibility of the government through improving its delivery system. Therefore, each ERC is suggested to create its own community of law-abiding, notable and neutral citizens with high credentials and with the patience of serving their localities for peace and progress, within their respective areas.
All employees working within the ERC will draw their monthly salary and other benefits from their respective parental departments. Only utility and fuel bills should be borne by the Municipal department. The final and elaborate modalities in this regard are needed to be developed after thorough discussion and consultation with concerned departments by deputy commissioners and commissioner Karachi who need to champion this cause at this critical juncture of Karachi’s turbulent history.
There has been a grave issue of trust-deficit between the public and the government departments on the grounds of public complaints regarding non-availability, slow response, and ill-organized actions taken by different departments individually in different ways in cases of public emergencies, making no impact at all. Therefore, such a systematic, coordinated, organized and rapid response under one roof in a uniform manner at the time so public emergency will rewrite the new history of good governance in Karachi because the idea of ERC has a great potential to offer best and state of the art model of good governance.
WRITER IS SENIOR POLICE OFFICER AT POLICE SERVICE OF PAKISTAN AND GRADUATE OF LONDON SCHOOL OF ECONOMICS, LONDON. UK.

